What Questions to Ask When You Bring Your Car in for Service
When the time comes to take your car to Jack Daniels Porsche for maintenance or repairs, you should take the opportunity to ask some questions and make the most out of your vehicle service experience. Our Service Team recommends you start by asking the questions listed here, and then ask any other questions you may have.
What is wrong with my car?
Some automotive service requests seem straightforward. For example, most drivers understand oil changes, radiator flushes, tire rotations, and other common maintenance work. But there are times when your vehicle doesn't work correctly, and you may have no idea what’s wrong with it. In such a case, you should explain the symptoms you're noticing to our service staff and then ask the service manager to call you when technicians discover the problem.
What will service cost?
Don't feel embarrassed or shy about asking for cost estimates. Auto owners on a budget cannot afford to make open-ended commitments to auto service, so they should get an estimate for requested service before they leave their cars at the service center. It is recommended to obtain a written estimate. This will provide you with tangible evidence of the discussions you may have had with our service personnel.
What warranty or finance options are available?
Sometimes vehicles need major engine work that can cost thousands of dollars. First, you should ask about what your vehicle warranty covers. If the vehicle is passed the warranty period or the issue is not covered under the warranty, then we may be able to offer in-house or third-party financing plans that can help drivers quickly get their cars back on the road. If you can finance your repair, you can keep the bill off your credit cards and have time to get the money together to pay it off. If you cannot get help with financing repairs, ask about ways to reduce the cost.
When will service be completed?
We understand that any service you may need is likely not part of your daily routine. Our technicians or service manager can provide an estimate for how long your scheduled maintenance will take, and we will call you when the service is completed. If the time nears for you to pick up your vehicle, give the Service Center a call before you leave your home or office just in case there have been unexpected delays.
What is your guarantee?
Service guarantees help drivers understand the amount of risk they might assume when asking for service. Some repairs may come with a satisfaction guarantee. However, labor-intensive repairs may only offer a warranty on newly installed parts.
At Jack Daniels Porsche, we're dedicated to providing you with an outstanding service experience, so never hesitate to let us know how we can make it even better. Schedule your appointment today.